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Professional Services

Experience a full-service enterprise-level partnership with our consultative approach to guide you toward sustainable profitable growth.
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A True Extension of Your Team

When you choose Tibersoft as your partner in foodservice performance optimization, our experienced team of data experts becomes an extension of your own staff, working specifically and collaboratively with you to optimize the value of your data. Your dedicated Client Success Managers will be your central points of contact, making sure you get all the support, data mentorship, and best practices you need to succeed.

What We Do

Ensure Data Confidence

A lack of confidence in your data’s accuracy or degree of completion can be frustrating, and can lead to unsuccessful strategies built on incorrect assumptions — resulting in a loss of time and resources. Tibersoft’s Client Success Managers (CSMs) ensure you’re looking at a clear, complete and accurate picture when you view your data insights. Your CSMs will dive into the Tibersoft system with you, supporting you in getting your data sources up and running smoothly.

Support Module Adoption

Your CSMs primary goal is to ensure you’re getting the most value out of your Tibersoft partnership. To help you be successful within the Tibersoft platform, you and your CSMs will have ongoing touchpoints to cover training, new feature introductions, data health reviews, and insight delivery. In addition to being technical experts, our CSMs know how to translate data into meaningful, actionable information your business needs.

Guide You From Insights To Action

Your CSMs bring your insights to you and help you act quickly and strategically. Every Tibersoft CSM is a foodservice expert with a minimum of 10 years of experience in or supporting the foodservice industry. Whether you have a specific question or are looking for best practices, your CSMs are a resource you can leverage to help you better understand your data and your business, achieve superior visibility into your business’s current performance, and use that information to plan strategically for the future.

Foster Community

Tibersoft is more than a solution or a team — it’s a community. As thought leaders in the foodservice industry, we’re uniquely positioned to bring the marketplace together. From our integration with the industry’s leading operator database to our networking events that bring you together with your peers in foodservice manufacturing, Tibersoft will help you take your seat at the table.

Your Client Success Managers

Suzanne Cwik Tibersoft 2

Suzanne Cwik

DIRECTOR, PROFESSIONAL SERVICES

Suzanne leads our Professional Services team. She has 10+ years in Foodservice CPG, both on the manufacturing side and now in technology with Tibersoft. With her background in Sales Strategy and Trade, Suzanne relies heavily on data and analytics to meet client needs. She works to ensure every client can effectively leverage Tibersoft—both our Explore software and our managed services—to meet their business goals.

Beth Madore

Beth Madore

CLIENT SUCCESS MANAGER

Beth has extensive experience in the collection and analysis of foodservice data. She has been with Tibersoft for over 15 years. Beth excels in helping clients like you to bring data sources online, integrate the data into your organization and build the discipline and best practice business processes for getting the most from this valuable asset.

Alex Drake

Alex Drake

CLIENT SUCCESS MANAGER

Alex has over 20+ years in foodservice technology. His specialty is in direct sales and audit, as he can help you quickly identify double dips that are wreaking havoc on your trade budget. His deep understanding of the data means that you can focus on getting the results you need to uncover and recover your bottom line.

dean-rallo-tibersoft

Angela Cummings

CLIENT SUCCESS ANALYST

Angela joined Tibersoft after 10+ years in the Foodservice CPG world on the manufacturer’s side. She brings a fresh perspective in supporting clients with their analytics, having walked miles in their shoes. With a keen sense for data, she rapidly brings value to her clients by showing them new and exciting ways to tackle their problems to have a successful fiscal year and beyond.
Dominic's Headshot

Dominic Puleo

OPTRADE MANAGER

There’s no doubt about it – Dominic is an OPTRADE guru after spending 20+ years with Tibersoft. He’s been with us since a few years after Tibersoft launched! Since then, he’s been everyone’s right-hand man. As a complete expert in foodservice data, he is a master of data mastering. Dominic is the superstar you need to make sense of your data and get the rich value that it can provide you to drive your business forward.

 

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